Accessibility Review for FICO Dashboard Prototype
Context
One of the key initiatives for improving Discover’s mobile experience was ensuring its accessibility for all users, including those with disabilities. Accessibility is not just a compliance requirement but a critical aspect of delivering an inclusive user experience.
To contribute to this goal, I conducted an accessibility prototype review to identify barriers and provide actionable recommendations for enhancing the Discover’s mobile FICO Dashboard’s usability for diverse users. The review focused on assessing the prototype's adherence to accessibility standards, ensuring it met the needs of users with varying abilities.
The objective of the review was to identify gaps in accessibility and support the FICO team in creating a more inclusive dashboard experience. My final deliverable included a detailed report outlining prioritized recommendations and examples of accessible design improvements.
Tools: Fable
Method Used: Interview & Accessibility Prototype Review
Participants: 4 Participants who use Assistive Technologies
Timeline: 1 Month
Recruitment
4 participants who use assistive technologies were recruited
First-time learners on HubSpot Academy
Current HubSpot Academy learners (completed at least 5 lessons in the past 6 months) interested in upskilling in areas such as marketing, sales and development
Current Hubspot Academy learners interested in developing Hubspot CRM skills
Accessibility Prototype Review
What is an accessibility prototype review?
A Prototype Review is a session where you meet with assitive technology users and walk them through an interactive prototype. Testers provide feedback to help shape your user experience, pre-code.
Conducting a prototype review can help with the following:
Validate your design choices with an assistive technology user.
Gather feedback early in the product development life cycle.
Reduce development time down the line by addressing accessibility issues early.
Learn more about users’ needs to annotate your designs for accessibility.
Results
For each participant that went through the diary study, I was able to create individual journey maps that showed the learner’s experience over the course of 2-weeks when learning on HubSpot Academy.
During the readout to the teams, I presented the themes that I observed from the 6 participants over the course of their learning journeys… (1/1)
…I also created a list of prioritized recommendations for the team that was then logged and tracked in our project management tools. Because I had kept stakeholders in the loop during this project, even before the presentation was given, some of our marketing and design teams were already making progress on some recommendations. (2/2)
Impact
After the readout was presented, I was able to observe the impact of this project with new content that was being provided on HubSpot Academy.
Academy had launched their first ever video with a Hubspot partner who taught users how to set up an integration with a data warehouse, along with other ways GTM teams can action on that data.
This content was practical, focused on a goal, and incorporated knowledge checks and assessments throughout the course, all areas that was identified as needing to be improved on Academy’s platform.